Emergencies:

In the event of an emergency, I authorize the establishment to immediately seek professional veterinarian attention for my dog (at my expense). I understand that all attempts will be made to contact me in the event of an emergency.

Coat Condition:

I understand that this establishment puts my dog's comfort above all else. In the event that my dog's coat is matted, I understand that the groomer may have to shave the matts out rather than perform a painful de-matting procedure. I also understand that if my dog is severely matted, that there is an increased risk for clipper burn or cuts to occur. I understand that all attempts will be made to prevent this, however, in many extreme matt conditions, it is unavoidable. I also understand that matted dogs take additional time to groom so there will be an additional fee added on to the regular grooming price if my dog's coat is matted. 

Health:

I understand that grooming can be stressful to some dogs and I will inform the groomer if my dog has any heart conditions or any stress related issues prior to grooming. I also understand that it is necessary to have my pet up to date on all vaccinations prior to every grooming. 
Aggressive Dogs: Dogs that require muzzling or extra staff to help manage them, will be charged at a higher than standard grooming rate. This is because dogs showing aggression or acute nervousness take longer to groom. We reserve the right to refuse a dog that presents a risk of injury to itself or staff.

 

Aggressive Dogs:

Dogs that require muzzling or extra staff to help manage them, will be charged at a higher than standard grooming rate. This is because dogs showing aggression or acute nervousness take longer to groom. We reserve the right to refuse a dog that presents a risk of injury to itself or staff.

Cancellation Policy:

I understand that if I need to change my appointment time or cancel it, that I must give at least 24 hour notice so that the appointment time can be made available to another client who is on the waiting list. I understand if an appointment is missed without giving notice, I may still be charged for the groom and be required to pre-pay prior to scheduling any future appointments.